Refund Policy

We want every cup and pastry at Brew & Bloom Café (MJL Services) to be enjoyed. This Refund Policy explains when and how we issue refunds, replacements, or store credit for orders placed through our website.

1. Cancelling an Order Before Preparation

• You may cancel an order free of charge before we begin preparing it. Message us via the contact details below as soon as possible with your order number (e.g., BB-1234).
• If you already paid online (GCash, PayMaya, or card), a full refund of the item price and any delivery fee will be processed within 3–5 business days back to your original payment method.
• Cash-on-delivery/pickup orders that are cancelled before preparation simply won't be charged.

2. Once Preparation Has Started

Because coffee drinks and pastries are freshly made to order, orders cannot be cancelled once preparation begins, and brewed beverages are not eligible for a monetary refund — except where an item is wrong, defective, or spoiled (see Section 3).

3. Wrong, Damaged, or Quality Issues

If there is a problem with your order, tell us within 2 hours of receiving it (include your order number and a photo if possible). If verified, you may choose:

• Replacement of the affected item(s) on the next available run/visit, free of charge; or
• Full refund of the affected item(s); or
• Store credit applied to your next order.

Taste preference (e.g., "too strong", "not sweet enough") is assessed fairly case by case — we're happy to remake a drink once per order as a goodwill gesture.

4. Delivery Problems

• If our rider cannot deliver due to our error (wrong address handling, rider no-show), the order and delivery fee are fully refunded.
• If delivery fails because of customer-side issues — incorrect/incomplete address, unreachable phone number, or nobody available to receive the order after reasonable attempts — the order may be cancelled and only the item price refunded; the delivery fee may be retained to cover the trip.
• Significantly delayed deliveries (beyond our stated window, excluding force majeure such as storms or road closures) may qualify for a partial or full refund at our reasonable discretion.

5. Non-Refundable Items

• Perishable food and beverages already served/consumed.
• Rewards points redeemed for promos or free items (redeemed value is non-refundable for cash).
• Gift cards and prepaid packages, except as required by law or if we discontinue the service.

6. How to Request a Refund

1. Email info@mjl-services.com (or message us on our official social pages) with your order number, name, and a short description of the issue.
2. We acknowledge requests within 1 business day and resolve them within 3–5 business days after verification.
3. Approved refunds are returned to the original payment method. Processing times of your bank or e-wallet provider may add a few days.

7. Changes to This Policy

We may update this Refund Policy from time to time; the version posted here always applies to new orders. This policy forms part of our Terms & Conditions. Nothing in it limits your statutory rights under Philippine consumer protection laws.

8. Contact Us