Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the Brew & Bloom Café website operated by MJL Services ("we", "us", "our"). By browsing the site or placing an order, you agree to these Terms. If you do not agree, please do not use the site.

1. Using Our Website

• You must provide accurate contact and delivery information when placing an order.
• You agree to use the site only for lawful purposes and not to disrupt, overload, or attempt to gain unauthorized access to any part of it.
• The site, its design, text, logos, and graphics are owned by MJL Services or its licensors and may not be copied or reused without permission.

2. Orders & Acceptance

• Placing an order through our checkout (the "Order Now" button) is a request to purchase. An order is confirmed once we accept and begin preparing it.
• We may decline or cancel an order in limited cases — for example if an item is out of stock, the delivery address is outside our service area, or there is suspected fraud.
• Menu items, prices, and promotions may change without prior notice. The price shown at the time of order confirmation is the price charged.

3. Delivery & Pickup

• Delivery: available within our listed service areas. Please provide a complete address (house/building no., street, barangay, city) and any landmarks or instructions so our rider can find you. You may optionally pin your location on the map.
• Estimated delivery times are guides, not guarantees. Weather, traffic, and order volume may affect arrival times.
• Please ensure someone is available to receive the order. After reasonable delivery attempts, undeliverable orders may be cancelled per our Refund Policy.
• Pickup: orders will be held for a reasonable time after preparation; unclaimed orders may be released back to the café.

4. Payment

We accept cash on pickup, cash on delivery, GCash, PayMaya, and card payment through our payment providers. Full payment (plus any applicable delivery fee) is due at the agreed point of payment. Failed or fraudulent payments may result in order cancellation.

5. Food Quality & Allergens

Our products contain or may have come into contact with common allergens including milk, eggs, nuts, soy, and gluten, and beverages contain caffeine unless marked otherwise. If you have allergies or dietary restrictions, please inform us before ordering. We prepare food in good faith but cannot guarantee an allergen-free environment.

6. Rewards & Promotions

Rewards points, redeemable packages, and promos are subject to posted conditions, may expire, cannot be exchanged for cash, and may be modified or discontinued with notice where practicable.

7. Cancellations & Refunds

Orders may be cancelled before preparation begins. Refunds, replacements, and handling of wrong or spoiled items follow our Refund Policy, which forms part of these Terms.

8. Limitation of Liability

To the maximum extent permitted by Philippine law, our liability for any order is limited to the amount paid for that order. We are not liable for indirect losses arising from delayed delivery, temporary site unavailability, or matters outside our reasonable control (e.g., natural disasters, power or network failures).

9. Privacy

Your personal data is handled according to our Privacy Policy.

10. Changes to These Terms

We may update these Terms from time to time. Continued use of the site after changes are posted means you accept the revised Terms.

11. Governing Law

These Terms are governed by the laws of the Republic of the Philippines. Disputes shall first be settled amicably; failing that, the competent courts of Metro Manila shall have jurisdiction.

12. Contact Us